L1 Support

Our Approach

Customer-Centricity: Our utmost priority is to provide exceptional customer service, which entails identifying and creating a ticket for issues before the customer even notices, ensuring reliability and efficiency with proactive monitoring.

Technical Proficiency: Our team’s deep understanding of our product/service enables them to troubleshoot common drilling operation issues, such as analyzing streaming interruptions, LWD curve anomalies, mud log discrepancies, and trajectory data issues. We excel at identifying partial data transfers and common configuration problems

Our Process

Issue Identification: Accurately pinpointing issues such as data streaming interruptions, lack of depth log updates, and missing logs using complex yet straightforward administrative/engineering control methods. This holistic approach facilitates clear data analytics and thorough issue identification.

Ticket Logging: Incidents are logged with detailed information including issue type, first occurrence time, and severity. Our process ensures efficient tracking and resolution, assigning incidents to the respective teams and monitoring until a permanent solution is achieved

Why Choose Us

Minimized Downtime: Proactive monitoring and issue management reduce system downtime, ensuring high availability.
Cost Efficiency: Preventing major incidents and reducing downtime saves costs associated with lost productivity and emergency fixes.
24/7 Support: Our team works around the clock to ensure reduced response time and increased customer satisfaction.
Reliability and Trust: Reliability and trust are earned by our team through dependable support, consistently exceeding expectations.

What Our Customer Says

Ted Abramsen

Director Product Engineering

Olav Revheim

Chief Executive Officer, Exebenus

Kongsberg Digital, Norway, has had the pleasure of collaborating with ShellSquare since 2016. Throughout this period, ShellSquare has consistently demonstrated capability, agility, and reliability.

We have worked together on several software development projects related to one of our product lines. In most cases, ShellSquare has provided engineering capacity under our management. In some instances, they have taken full responsibility for a specific feature or delivery. In both settings, ShellSquare has delivered professional services to our complete satisfaction. They have also been able to retain and allocate personnel in a way that has given us continuation and build-up of subject-matter expertise in the team.

Special recognition goes to CEO/CTO Arun Surendran for his invaluable supervision and mentorship of the team. His hands-on approach, combined with his extensive software engineering experience and domain knowledge, is reflected in ShellSquare’s overall deliveries.

We confidently recommend ShellSquare and look forward to continuing our collaboration with them in the future.

Shellsquare has been a trusted partner for Exebenus for almost 10 years, providing development and support services. The teams working with Exebenus in developing and supporting advanced machine learning and digital solutions for the energy sector are efficient and competent in their work. We also appreciate the open communication and the service attitude shown by the teams.

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